Updated: April 2026
1. Introduction
This Refund Policy applies to services provided via Repuria.com, operated by NonDetected OÜ (“Company”, “we”, “us”).
This policy explains the conditions under which refunds may be issued for services purchased through our website.
2. Nature of Services
Repuria.com provides legal and technical assistance services aimed at helping clients request the removal of online content from third-party platforms.
Due to the nature of these services:
- outcomes depend on third-party platforms
- results cannot be guaranteed
- timelines may vary
3. Eligibility for Refunds
You may be eligible for a refund if:
- The Company is unable to deliver the agreed scope of services as defined in your individual service agreement
- The service cannot be initiated due to technical or operational limitations on our side
Each request is reviewed individually based on the specific case and service terms.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
a) Third-Party Decisions
If a third-party platform (e.g., website owner, publisher, or service provider) refuses or ignores removal requests despite reasonable efforts made by us.
b) Client Non-Cooperation
If you:
- fail to provide required information
- provide incomplete or inaccurate data
- do not respond to requests necessary to proceed
c) Change of Mind
If you decide to cancel after work has already started.
d) Partial Completion
If services have been partially delivered in accordance with the agreed scope.
5. Conditional Refund Guarantee
Where explicitly stated in your Service Agreement, a refund may be issued if:
- The specific content or scope defined in the agreement was not addressed, and
- The failure is due to the Company’s inability to perform the agreed actions
Refunds are limited to the amount paid for the undelivered portion of the service.
6. Refund Request Procedure
To request a refund, you must:
- Contact us at support@repuria.com
- Provide your order details and explanation
We aim to review all requests within 5–10 business days.
7. Payment Processing Fees
Refunds may be subject to:
- payment processing fees
- currency conversion differences
These costs may be deducted where applicable.
8. Time Limit for Refund Requests
Refund requests must be submitted within 6 (six) months from the date of purchase or the completion of the service (whichever occurs later).
Any requests submitted after this period will not be eligible for review or refund, except where required by applicable law.
9. Chargebacks
Before initiating a chargeback, you agree to contact us to resolve the issue.
Unjustified chargebacks may:
- delay resolution
- result in account suspension
- require additional verification
10. Fraud Prevention
We reserve the right to refuse refunds where:
- fraudulent activity is suspected
- services were misused
- Terms of Service were violated
11. Policy Updates
We may update this Refund Policy from time to time. The latest version will always be available on our website.